No. Shipping charges for International orders only cover our costs to ship the goods and do not include any extra fees, duties or taxes your country may charge you for import.
For the majority of our shipments, we use USPS with tracking for both Domestic (U.S.) and International orders. In some instances, we may choose to ship your order via UPS or FedEx.
Once your order is processed, we will send a shipping notification with your tracking number to the email address we have on file.
It may take up to 24-48 hours for the carrier (USPS, UPS, FedEx) to update the tracking info in their system. Once 48 hours has elapsed from the time you received your tracking number and you still don’t see any movement, please Contact Us.
All of our orders are shipped out from our warehouse in Chatsworth, CA. Domestic (U.S.) shipments normally take 2-7 business days depending on the distance from our warehouse. International shipments typically take 7-21 business days depending on distance and customs clearance delays. Holidays may delay these delivery times.
Please request a return material authorization (RMA) from your Orders Page. Once your return request is processed, we will email you a prepaid return label to return the damaged item(s).
Also, please take pictures of the damaged shipper box and the items indicating the damage. We may request the pictures from you in order to file a claim with the carrier.
Please request a return material authorization (RMA) from your Orders Page. Once your return request is processed, we will email you a prepaid return label to return the defective item(s).
We are pleased to announce that we now ship to Germany! Danke für ihre geduld!
If your country is not on the list, you may submit a request for us to add it on the Contact Us page. We will do our best to honor your request, however there are certain countries which we’ve had trouble shipping to in the past and therefore have excluded them.
If you live in Germany, please see above, “Why don’t you ship to Germany?”, for an explanation.