No. Shipping charges for International orders only cover our costs to ship the goods and do not include any extra fees, duties or taxes your country may charge you for import.
For the majority of our shipments, we use USPS with tracking for both Domestic (U.S.) and International orders. In some instances, we may choose to ship your order via UPS or FedEx.
Once your order is processed, we will send a shipping notification with your tracking number to the email address we have on file.
It may take up to 24-48 hours for the carrier (USPS, UPS, FedEx) to update the tracking info in their system. Once 48 hours has elapsed from the time you received your tracking number and you still don’t see any movement, please Contact Us.
All of our orders are shipped out from our warehouse in Chatsworth, CA. Domestic (U.S.) shipments normally take 2-7 business days depending on the distance from our warehouse. International shipments typically take 7-21 business days depending on distance and customs clearance delays. Holidays may delay these delivery times.
Please request a return material authorization (RMA) from your Orders Page. Once your return request is processed, we will email you a prepaid return label to return the damaged item(s).
Please request a return material authorization (RMA) from your Orders Page. Once your return request is processed, we will email you a prepaid return label to return the defective item(s).
If your country is not on our list, you may submit a request for us to add it on the Contact Us page. We will do our best to honor your request, however there are certain countries which we’ve had trouble shipping to in the past and therefore have excluded them.
Canada residents may purchase Retro Fighters products directly through our authorized distributor, PNP Games.
You can purchase Retro Fighters products directly through our authorized distributors, listed on our International Partners page.
USPS recently announced that they are suspending Priority Mail International to Australia on September 17, and all shipments via this service will be returned to sender. This is an update to the recent USPS suspension of First Class Package International Service to Australia. Global Express is the only service available for USPS delivery to Australia.
If your order was placed on our website, you may log in to your account and update the shipping address on the order page before it is shipped. If your order has already been shipped or if you’re one of our backers on Kickstarter, please contact our Customer Care Team ASAP, so we may update your shipping address in our system.
If the item(s) you ordered are in stock, we will typically process and ship your order within 24-48 hours (Monday – Friday). During Holidays and when we receive our first batch of a new item, it may take longer to process your order. You will receive a shipping notification email once your order has shipped.
Pre-Orders are processed and shipped in the order that they were received, once the goods arrive at our warehouse in Chatsworth, CA.
Please request a return material authorization (RMA) from your Orders Page. Once your return request is processed, we may email you a prepaid return label to return the defective item(s). If you will be shipping the items back using your own preferred method, please make sure to use a carrier that will provide you with a tracking number. Once you have the tracking number, please enter it on the Return Status page.